Case Study: Bugcrowd achieves faster, daily global payouts with Trolley

Bugcrowd Uses Trolley to Make Daily Payments to Ethical Hackers

Bugcrowd, a platform connecting businesses with ethical hackers to find software bugs, faced significant challenges in managing its global payout operations. Their manual process for paying thousands of researchers in over 120 countries was cumbersome, time-consuming, and prone to error. Teams spent over 20 hours per week on payment-related tasks, and end-of-year tax preparation took weeks. This inefficient system hindered their ability to offer competitive daily payments to their global network of freelancers.

To solve this, Bugcrowd partnered with Trolley and implemented its payout platform. The solution automated and condensed their manual processes into a single portal, enabling daily payments and handling complex international transfers and tax form compliance. As a result, Trolley helped Bugcrowd reduce time spent processing payments by 90%, saving three weeks of annual tax work and enabling them to process five times the number of pay runs. This led to happier researchers, improved competitive advantage, and significantly reduced operational overhead for the company.

Bugcrowd

Chris Jones

Lead Support Engineer