Case Study: Subway boosts operations training effectiveness with Trivie

Subway boosts operations training effectiveness by 23.6% with Trivie

Subway, a Fortune 500 fast-food franchise, faced the challenge of ensuring brand consistency and operational excellence across its thousands of U.S. locations. Traditional training methods were too time-intensive for its Field Operations teams. The company needed an effective way to roll out a comprehensive two-level operations certification program covering areas like drive-thru management, food safety, and national standards without overwhelming its staff.

Partnering with Trivie, Subway implemented a gamified franchise operations training platform that used microlearning, spaced repetition, and adaptive learning. This approach fit into managers' busy schedules and combated the typical rapid forgetting of training content. As a result, Trivie helped Subway achieve a 23.6% total knowledge gain across all field operation teams, with specific areas like staffing and scheduling seeing a 45.1% increase. The program resulted in 11,542 certifications earned and over 104,050 quizzes completed, significantly boosting training effectiveness.

Subway