Case Study: a major U.S. auto manufacturer boosts dealership employee performance with Trivie

a major U.S. auto manufacturer boosts EV engineering knowledge 22.2% with Trivie

A major U.S. auto manufacturer needed to enhance product knowledge across its retail dealerships to improve customer interactions. The challenge was to find a scalable solution that would engage busy employees without disrupting operations and improve long-term knowledge retention. The company partnered with vendor Trivie to leverage its spaced repetition and micro-learning approach.

Trivie delivered content in digestible modules that respected employees' time. The solution resulted in measurable improvements, including a 9.6% increase in overall knowledge retention and significant gains in EV-related expertise. The program saw extremely high engagement with 22,720 self-registered employees and a 98% completion rate for assigned quizzes, all while taking an average of just 7.5 minutes per employee per week.