Case Study: Auto-Owners Insurance trims 3-day writing training to 60 minutes with Trivantis Lectora

Lectora Makes Insurance Training Interactive and Efficient

Auto-Owners Insurance, a multi-state insurer with its home office in Michigan, needed to standardize its Effective Business Writing training to prevent misinterpretations and regulatory risk. The course was a three-day, classroom-only session taught at the Michigan office, which forced remote employees to travel, increasing cost and lost work time.

Training coordinator Andrew Lockwood converted the course into interactive eLearning using Lectora and the CourseMill LMS, leveraging ReviewLink for collaborative review. The new modules include tracked, interactive activities (drag-and-drop edits, feedback on writing) that standardize instruction and assessment; seat time fell from three days to about 60 minutes, the course became widely accessible, and employee feedback has been very positive.

Auto-Owners Insurance

Andy Lockwood

Training Coordinator