Case Study: American Red Cross achieves streamlined AV and desktop support with TRITECH Communications

American Red Cross streamlines AV support across 12 U.S. offices with TRITECH Communications

The American Red Cross faced operational challenges in maintaining their AV and desktop systems consistently across their enterprise due to rapid growth. TRITECH Communications was selected to implement a plan for servicing these systems, which included performing regular equipment sweeps, providing qualified staffing, and offering on-demand break/fix services.

TRITECH Communications developed custom reporting to track progress and manage the complex logistics of the project. This led to a smooth operating relationship and a successful partnership. As a result, TRITECH identified and filled critical staff shortages and was subsequently engaged to provide new systems and assist in planning new locations.

American Red Cross