Case Study: a UK therapy provider reduces clinical first-contact load with Trisec’s AI triage chatbot

UK Therapy Provider triages 68% of enquiries with Trisec

The UK Therapy Provider, a mental health service, faced the challenge of handling sensitive initial patient enquiries without overburdening clinical staff. They partnered with Trisec to implement an AI triage chatbot that could accurately follow strict clinical protocols and safely determine when to escalate to a human.

Trisec built a solution that integrated the provider's specific safe operating procedures and service information into the chatbot. This allowed the system to conduct structured triage conversations, resulting in 68% of enquiries being handled before a human, 100% of safeguarding flags being escalated correctly, and saving 11 hours of clinical admin time per week.