Case Study: Poseidon Fishing Charters cuts no-call, no-show losses and grows 400% with TripWorks

Hunter Harris - Customer Case Study

TripWorks helped Poseidon Fishing Charters overcome significant operational challenges. The fishing charter business struggled with inefficient customer communication, having to manually provide updates on weather and cancellations. This was compounded by a major loss of revenue from no-call, no-shows, as they had no system to securely save customer credit card information for deposits during the initial booking process.

The solution from TripWorks involved two key features: automated messaging and on-file credit card technology. The automated system sends reminders and allows for mass rebooking communications, while the secure payment system enabled the company to charge deposits for missed trips. As a result, Poseidon Fishing Charters completely eliminated its losses from no-shows and experienced tremendous business growth, expanding its fleet from 1 boat to 8 and its staff from 2 captains to 12.

Poseidon Fishing Charters

Hunter Harris

Founder