Case Study: HeliNY recovers $232K+ in bookings with TripWorks

HeliNY recovers $232K+ in bookings with TripWorks

HeliNY, a New York City helicopter tour and charter company, faced a major technology gap that hindered its operational efficiency and growth potential. Their legacy systems lacked the analytics, scalability, and modern reservation capabilities needed to support their expanding business. To address this challenge, HeliNY partnered with the vendor TripWorks to implement its comprehensive reservation and operations platform.

By implementing TripWorks, HeliNY streamlined its operations, gained critical data visibility, and utilized specific features like abandoned cart recovery campaigns. The solution delivered significant measurable impact, including recovering over $232,000 in lost bookings and generating approximately $61,000 through TripWorks' AI phone agent. The platform also helped HeliNY process over 210,000 bookings and manage more than 10 OTA integrations seamlessly.

HeliNY