Case Study: Western Community Action achieves reliable rural service and improved safety with TripSpark

Western Community Action - Customer Case Study

Western Community Action is a Community Action Agency serving five counties in rural Southwestern Minnesota that operates public transit and paratransit with nearly 100 volunteer drivers and a limited fleet of lift-accessible buses. Growing dial‑a‑ride demand made manual, paper‑based scheduling and remote dispatching inefficient and unsafe, creating coordination bottlenecks and underused vehicle capacity across a very large service area.

TripSpark’s paratransit software and in‑vehicle tablet app automated routing, optimized schedules, and centralized dispatch, giving call takers real‑time visibility and robust reporting. The result: improved vehicle utilization and safety, faster communication, reliable data for funding, and expanded, timely service so riders are no longer left waiting.

Western Community Action

Shelly Pflaum

Access Coordinator