Case Study: The Hop achieves more runs without adding drivers with TripSpark Demand Response Software

The Hop Employs Demand Response Software to Increase Service without adding Drivers

The Hop, operated by Hill Country Transit District, provides fixed-route and ADA paratransit across nine counties in Central Texas. As ridership grew over a 9,000‑square‑mile service area, the agency relied on spreadsheets, clipboards and radio-based dispatching—an error-prone, time-consuming system that made it hard to add trips without hiring more drivers and to integrate fixed-route and paratransit operations.

By implementing TripSpark’s demand response software with CAD/AVL and in-vehicle Ranger consoles, The Hop gained same-day scheduling, electronic manifests, real-time messaging and live vehicle mapping, reducing schedule build time from hours to minutes. The agency now adds runs without increasing driver headcount, improves on-time performance and complaint resolution, expands scheduler responsibilities, and uses accurate historical data for operational and safety analysis.

The Hop

Luis Pino

Technical Manager