Case Study: Texas A&M University maximizes route efficiency and rider satisfaction with TripSpark

Texas A&M University - Customer Case Study

Texas A&M University Transportation Services operates one of the largest campus transit systems in the U.S., covering a 5,000-acre campus and surrounding College Station with 97 buses on 18 routes and serving roughly 50,000 passengers on a typical semester day. With most riders being students, demand drops sharply off-peak and during breaks, creating challenges to avoid running empty buses, split short shifts for many student drivers, and reduce wait-time complaints.

By partnering with TripSpark and deploying CAD/AVL, scheduling software, MDTs and automatic passenger counters, Texas A&M implemented alternating/interlaced routes, electronic driver-linked manifests, drag-and-drop rostering and real-time rider information. The result: better route efficiency and on-time performance, easier real-time shift splits, fewer complaints and wait times, and increased annual trips from about 4.5 million to nearly 8 million without expanding the fleet.

Texas A&M University

Randy Davidson

Senior IT Professional