Case Study: River Bend Transit improves communication and reduces no-shows with TripSpark NovusDR

River Bend Transit reduces rider calls 30% with TripSpark

River Bend Transit, a provider of demand-response transportation services, faced operational challenges after decades on a legacy system. They needed a more efficient and user-friendly platform from vendor TripSpark to improve scheduling, reporting, and rider communication.

TripSpark implemented its NovusDR solution, which provided cloud-hosted tools for automated scheduling, reporting, and rider notifications. This resulted in a 40% reduction in radio traffic, a 30% decrease in rider calls, and a significant drop in no-show rates. The solution also delivered estimated annual savings of $80,000-$90,000 for River Bend Transit.

River Bend Transit