Case Study: Hiawathaland Transit achieves 95% reduction in errors and 28% ridership growth with TripSpark demand response software

Reduced Errors and more Efficient Scheduling Encourages Growth

Hiawathaland Transit, a rural demand-response paratransit agency serving southeastern Minnesota, struggled as ridership and geographic coverage grew: paper manifests and manual scheduling led to high error rates, missed or incorrect trips, subscription mix-ups, and declining rider satisfaction.

They implemented TripSpark’s demand-response software to streamline data entry and generate route and scheduling optimization reports. Implementation was smooth and supported, producing a 95% reduction in errors, a 28% increase in ridership, faster handling of repeat rides, improved on-time performance and higher customer satisfaction.

Hiawathaland Transit

Amy Repinski

Executive Director