Case Study: Muncie Indiana Transit System achieves faster dispatch and on-time paratransit with TripSpark

Muncie Indiana Transit System (MITS) Meets Mobility Needs With a Paratransit Software Solution

Muncie Indiana Transit System (MITS) operates affordable fixed-route and door-to-door paratransit service (MITSPlus) to serve mobility‑impaired riders, but its paratransit operations were hampered by obsolete, failing on‑board computers. Drivers reverted to paper manifests and radio communication, which caused scheduling errors, radio congestion, delayed updates, and widespread driver and rider dissatisfaction.

MITS deployed TripSpark’s NovusDR paratransit software and Mobile Data Terminals, restoring real‑time synchronization between dispatch and vehicles, enabling direct MDT messaging, and supporting web‑enabled remote dispatch. The result was faster dispatching, shorter work hours, higher driver satisfaction, more reliable service (including an “On Time Guarantee”), and greater system resilience backed by ongoing maintenance and support.

Muncie Indiana Transit System