Case Study: Circle of Care achieves improved customer service and real-time demand-response scheduling with TripSpark

Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software

Circle of Care is a Toronto-based community non-profit (serving the region since 1974) with 500 staff and 300 volunteers that provides home support, Meals on Wheels, transportation and other services for seniors and vulnerable residents. Facing the need to improve customer service, simplify requests for information and trip booking, and better manage volunteer driver manifests and day-of-service schedules, the agency sought a more efficient demand-response solution.

Circle of Care implemented TripSpark’s Demand Response Management browser-based dispatch software to handle call taking through dispatching. The system streamlined and simplified booking and information requests, enabled real-time updates to volunteer driver manifests and schedules, and increased passengers-per-hour efficiency—delivering measurable improvements in customer service and operational productivity.

Circle of Care