Case Study: City of Dubuque achieves 28% ridership growth and $100,000 in budget savings with TripSpark

How The Jule Profited From Fixed Route Software Reports

The Jule is Dubuque, Iowa’s public transit agency serving about 90,000 metro-area riders with fixed-route and complementary paratransit service for students, seniors and riders with disabilities. Before adopting automated tools the system relied on manual scheduling, missed connections and long trips that left buses underused and paratransit costs high.

By implementing TripSpark’s Streets ITS CAD/AVL and custom reporting, The Jule redesigned routes into a hub-and-spoke system, optimized schedules and improved stop placement and fare handling. Data-driven changes cut travel times (for example, some trips dropped from 90 to 30 minutes), boosted ridership by 28%, reduced paratransit demand and fleet needs, lowered complaints and produced about $100,000 in annual budget savings.

City of Dubuque

Candace Eudaley

Transit Manager