Case Study: Sandusky Transit System achieves 250% ridership growth with TripSpark paratransit software

How Paratransit Software Supports Sandusky Transit’s Future Growth

Sandusky Transit, the fixed-route and paratransit provider for Erie County, Ohio, operates roughly 350 demand-response and 850 fixed-route trips per day across a large service area. Faced with rapid ridership growth and the complexity of managing vehicles and real-time customer expectations, the agency needed technology that could scale operations while maintaining service quality.

By relying on TripSpark’s paratransit software for over 15 years, Sandusky Transit implemented an integrated solution for booking, scheduling, dispatching and GPS-based real-time updates, with robust reporting for decision-making. The result: a 250% increase in ridership over six years, significant time and resource savings, improved rider satisfaction, and plans to expand TripSpark across fixed-route operations as part of a complete ITS.

Sandusky Transit System

Marvin Ranaldson

Transit Administrator