Case Study: Whitehorse Transit achieves higher vehicle utilization and scheduling efficiency with TripSpark Demand Response Software

How Demand Response Software Improved Vehicle Utilization Ratio

Whitehorse Transit’s Handy‑Bus provides demand‑response service to the Yukon Territory’s largest city (population ~26,000), typically operating a single vehicle for about 25–35 trips a day. Their in‑house scheduling system couldn’t handle multiple pickups or flexible routing, resulting in under‑used buses, time‑consuming manual reporting, frequent single‑rider trips and a heavy customer‑service burden on dispatchers.

By deploying TripSpark’s browser‑based demand response software, Whitehorse gained automated scheduling, optimal multi‑pickup routing, real‑time ridership data and built‑in performance reports. The change increased vehicle utilization (eliminating many single‑rider trips), reduced dispatcher workload and saved roughly one hour per day on scheduling and reporting, leading to faster complaint resolution and higher customer satisfaction.

Whitehorse Transit