Case Study: Circle of Care achieves improved customer care with TripSpark Demand Response Software

How Automation Improves Customer Care

Circle of Care is a Toronto-based not-for-profit that has provided home support and transportation services since 1974. As the organization grew to hundreds of staff and volunteers and expanded its service area, manual scheduling with spreadsheets became unmanageable—coordinating volunteers, handling trip bookings, meeting reporting requirements, and keeping costs under control all became major challenges.

Circle of Care implemented demand-response scheduling, routing and dispatch software that enabled real-time manifest updates, better data collection and reporting, and streamlined trip booking and customer service. The automation made it easier to add staff and volunteers, increased passengers per hour, and improved overall customer care—helping the organization confidently serve more people (about 7,000 annually) and plan for future growth.

Circle of Care