Case Study: Cook DuPage Transportation achieves accurate real-time trip data and contractor satisfaction with TripSpark Ranger MDT

Cook DuPage Transportation - Customer Case Study

Cook DuPage Transportation is a Chicagoland paratransit provider (serving Chicago ADA trips) contracted by Pace. Faced with outdated manual processes and limited MDTs, they needed reliable, real-time trip and performance data to meet contractor reporting requirements, demonstrate on-time performance, and reduce weekday service hours.

Deploying TripSpark’s rugged Ranger MDTs gave drivers GPS, mapping and easy real-time data entry, enabling instant manifest updates and event alerts. The result was improved monitoring, less paperwork, faster trip completion, and a satisfied contractor—positioning Cook DuPage to support Pace’s expansion while maintaining efficient, reliable service.

Cook DuPage Transportation

Matt Lundgren

General Manager