Case Study: CARTA improves paratransit scheduling and efficiency with TripSpark

CARTA picks up a lot more people with TripSpark's scheduling software

CARTA's Care-a-Van paratransit service, a division of the Chattanooga Area Regional Transportation Authority, faced the challenge of manually scheduling trips for elderly and disabled riders using paper-based systems. This outdated process was highly inefficient, requiring staff to completely redo schedules by hand whenever a customer changed a destination, which severely limited operational capacity.

By implementing TripSpark's scheduling software and trip app, CARTA automated its entire paratransit operation. The TripSpark solution provided drivers with instant access to client and route information, reducing their reliance on dispatchers. This led to a significant increase in operational efficiency, allowing CARTA to serve a multitude more people and expand its contracted services. The customer is extremely satisfied, stating they would not consider using another vendor even if it were free.

CARTA