Case Study: Easy Lift Transportation achieves more rides and improved safety with TripSpark's Novus and DriverMate

Accessible Transportation For All With Novus and DriverMate MDTs

Easy Lift Transportation is a nonprofit that has provided demand-response, paratransit and NEMT services in Santa Barbara since 1979, operating a fleet of ADA vehicles for community members with mobility needs. The agency struggled with limited capacity that sometimes forced them to turn riders away and needed reliable communications and accurate reporting—especially during emergencies.

By deploying TripSpark’s Novus automated scheduling and DriverMate Android MDTs in every vehicle, Easy Lift streamlined scheduling, improved driver–dispatcher communication, and captured accurate electronic trip data. The result: more rides accommodated, confident drivers, reliable reports for funders, and successful emergency evacuations—leaving the charity, drivers and riders satisfied.

Easy Lift Transportation

Ernesto Paredes

Executive Director