Case Study: Horizon Health expands rural access to addiction recovery with TripShot

Scalable On-Demand Transportation to Expand Rural Access to Healthcare

Horizon Health, a nonprofit addiction recovery organization, faced significant challenges in transporting its patients to weekly appointments, hindering access to treatment, particularly in rural areas. To solve this, the organization implemented TripShot's transportation demand management (TDM) solution.

TripShot provided a unified software platform for scheduling, routing, and monitoring an on-demand vehicle fleet, backed by streamlined implementation support. This solution led to a 29% average increase in weekly passengers and dramatically reduced the patient no-show rate from 40% to 18% between September 2023 and March 2024, enabling Horizon Health to expand its critical services.

Horizon Health

Kyle Perkins

Executive Director