Case Study: Kayak achieves faster 24/7 customer support with TripRobotics

KAYAK boosts customer support with TripRobotics and achieves 24/7 AI availability

KAYAK, a comprehensive travel search engine, needed to provide pre- and post-sale customer support for its own-brand flight bookings but lacked its own booking system. They partnered with TripRobotics to take over customer query processing and support services.

TripRobotics integrated its systems with KAYAK's platform and implemented advanced AI solutions, including chatbots and automated query processing, to streamline customer support. The results included faster response times, 24/7 availability, significant cost savings, and a high bot case completion success rate, solidifying KAYAK's position as an innovator in the travel industry.

KAYAK