Case Study: Springboard Hospitality achieves unified group sales and clearer portfolio visibility with Tripleseat

Springboard Hospitality - Customer Case Study

Springboard Hospitality needed to replace disjointed event and group management tools that made it hard to track goals, maintain accountability, and get reliable reporting across properties. The company evaluated Tripleseat as a way to unify room blocks and private events, integrate with OPERA, and create a single source of truth for its sales and catering operations.

Tripleseat implemented a standardized group sales workflow with portfolio-level visibility, integrated reporting, and OPERA PMS sync. The result was faster onboarding, more consistent documents and processes, improved sales-team accountability, and clearer financial insight for leadership and owners, helping Springboard Hospitality manage group business at scale with greater visibility.

Springboard Hospitality

Jennifer Cannistraci

Corporate Director of Sales