Case Study: Pacesetter Hospitality achieves scalable ticketed events and improved guest experiences with Tripleseat

Pacesetter Hospitality - Customer Case Study

Pacesetter Hospitality needed a scalable way to run hosted and ticketed events across two very different restaurant concepts, but its teams were using multiple tools for promotion, signups, and day-of execution. This created disjointed event management, data gaps, and slow reporting, while staff spent too much time troubleshooting instead of focusing on guests. Pacesetter Hospitality chose Tripleseat to support both an award-winning fine dining restaurant and a high-energy bar concept.

Tripleseat standardized ticketed events on one platform, centralizing operations, simplifying setup with consistent documents, improving coordination on event day, and providing real-time insights and reporting. As a result, Pacesetter Hospitality launched ticketed events faster, ran operations more smoothly, and delivered better guest experiences with less extra work for staff.

Pacesetter Hospitality

Catherine New,

Director of Special Projects