Case Study: Moving Mountains achieves 60% guest conversion with Triparound

Moving Mountains reaches 60% guest conversion with Triparound

Moving Mountains, a luxury vacation rental management company in Colorado, faced significant challenges with its manual itinerary process. Their custom CRM required staff to send a new email for every booking change, leading to outdated guest plans and inefficient coordination. This costly workflow took valuable time away from guest services. They turned to Triparound to find a solution, with a non-negotiable requirement for PMS integration.

Triparound implemented its Live Itinerary feature, providing guests with a dynamic, self-service portal that updates automatically. This eliminated the need for manual emails and gave guests real-time visibility into their plans. The solution enabled Moving Mountains to achieve a 60% guest conversion rate for added services in its oldest market, Steamboat Springs. The vendor's partnership and collaborative approach were also cited as key differentiators in their success.

Moving Mountains