Case Study: Mitsis Hotels Elevates Guest Experiences with Triparound

Mitsis Hotels Online Concierge with Triparound

Mitsis Hotels, a portfolio of upscale hotels and resorts in Greece, faced challenges in digitally transforming its guest experience. The issues included a complex booking process for guests, long communication cycles with suppliers, and difficulty managing high demand and personalizing offerings. They partnered with the vendor Triparound to implement its holistic online concierge platform.

Triparound's solution provided a seamlessly integrated online booking system for activities, transfers, and excursions, which guests could access with a single click. This streamlined process resulted in shorter queues and a more efficient concierge team. The implementation delivered significant measurable results, including over 720,967 bookings made and 1,710,000 happy guests served, providing Mitsis Hotels with powerful insights into guest preferences and service performance.

Mitsis Hotels

Stavros Mitsis

Managing Director