Case Study: Ikos Resorts automates 142K experience bookings with Triparound

Ikos Resorts automates 142K experience bookings in 2024 with Triparound

Ikos Resorts, an all-inclusive luxury resort group, faced a significant operational challenge due to its manual process for booking on-site experiences like spa treatments and activities. Staff were overwhelmed by handling hundreds of thousands of guest requests via email, phone, and the front desk, leading to long waiting times and frustration. To address this, the company implemented the Triparound platform to automate its booking system.

By using Triparound, Ikos Resorts enabled guests to book experiences directly through its website and mobile app. This solution automated the entire process, from booking to communication with relevant departments, freeing up staff to provide personalized service. The results were substantial: the resort automated 389,000 bookings since 2022, with 142,000 online bookings in 2024 alone. This led to increased guest and employee satisfaction, a major reduction in manual email requests, and an industry-leading Net Promoter Score exceeding 85.

Ikos Resorts