Case Study: Zoom achieves centralized global travel and rapid reconciliation with TripActions

Zoom Centralizes Their Global Travel Program to Focus on Duty of Care

Zoom, a leader in enterprise video communications, faced unmanaged corporate travel as it scaled—bookings across disparate channels made budgeting, monitoring, and duty of care difficult, and the travel program didn’t align with the company’s culture or office needs.

Zoom implemented TripActions to centralize bookings, apply policy, and provide 24/7 traveler support, then added TripActions Liquid virtual cards to streamline expense reconciliation. The result: 95% traveler adoption, a +70 NPS, full visibility into travel analytics across teams and offices, and reconciliation time reduced from weeks to under an hour.

Zoom

Sidney Ong

Senior Manager of Enterprise Systems