Case Study: Tronox achieves global travel visibility and 24/7 dedicated agent support with TripActions

Tronox Gains Global Visibility & Consistent Agent Support with TripActions

Tronox, a vertically integrated producer of titanium dioxide with mines and manufacturing sites across the U.S., Australia, Africa, South America, Europe and the Middle East, faced complex, weeks‑long employee travel to remote locations. Their fragmented approach—different vendors and TMCs per country—created time‑consuming bookings, limited visibility and inconsistent support, which became critical when COVID‑era testing and entry rules required rapid, centralized oversight.

TripActions provided a single global platform with 24/7/365 dedicated agents (a focused team across time zones), real‑time alerts/COVID data and an Admin Dashboard with exportable reporting. The change delivered consolidated data and visibility, streamlined bookings and faster disruption response, a sustained 96% CSAT, and reliable, relationship‑based support for Tronox’s global travelers.

Tronox

Robert Church Jr.

Senior Manager, Head of Global Mobility