Case Study: Windsor Machine Group (auto-parts manufacturer) achieves under-one-minute bookings, 24/7 traveler support, and streamlined expense management with TripActions

How TripActions Helps Windsor Machine Group Connect With Customers

Windsor Machine Group (WMG) is a global auto‑parts manufacturer with more than 2,000 employees and clients such as GM, Ford and Toyota. As WMG expanded, business travel volume grew and fell on Corporate Office Administrator Brittany Poliquin; their legacy travel agency was slow and email‑driven—responses could take up to eight hours—making travel coordination stressful and inefficient for a fast‑moving global company.

After implementing TripActions, WMG consolidated bookings, support and expense reporting into a single platform: bookings now take under a minute, 24/7 proactive support notifies travelers of disruptions, and integrated expense visibility highlights spend and savings. The change substantially reduced Brittany’s workload, improved traveler reliability and helped WMG control travel costs.

Windsor Machine Group

Brittany Poliquin

Corporate Office Administrator