Case Study: Lyft achieves smarter travel policies and 90%+ user adoption with TripActions

How Lyft Creates Smarter Travel Policies for a Culture-First Company

Lyft, amid rapid growth in 2018, needed a scalable corporate travel solution to replace its DIY approach. The company faced gaps in customer service (no 24/7 support), limited mobile tooling, inconsistent policy enforcement, and a desire to boost employee satisfaction and adoption while managing travel spend.

Lyft selected TripActions — a data-driven, user-first platform with 24/7 in-house agents, proactive trip notifications, configurable travel policies, and rich spend insights. The partnership delivered fast issue resolution, high user adoption (85–90% in the first two weeks), greater booking flexibility for employees, and significant cost savings (reported hotel rate reductions of 20–70%), improving both traveler experience and procurement visibility.

Lyft

Omar Ghani

Global Supply Manager