Case Study: GameStop achieves 24/7 travel support and $1M+ annual savings with TripActions

GameStop Supports Full Spectrum of Its Travel Needs with TripActions

GameStop, the world’s largest gaming retailer with roughly 4,600 stores and a $4 million annual travel budget split between executive travel and a large annual conference, struggled to find a travel management partner that could handle both everyday trips and complex event logistics. Frequent agent gaps, limited hotel inventory, lack of weekend support, and inability to enforce booking parameters left executives frustrated and forced the internal team to manage disruptions.

Switching to TripActions gave GameStop 24/7 global travel agent support, a broader hotel inventory, and easy-to-set booking constraints that improved user experience and emergency responsiveness. The platform’s flexibility and pricing yielded demonstrable savings—about $700,000 annually on flights and an expected $350,000 on hotels (with 10–20% hotel savings)—while allowing the company to scale and customize travel policies.

GameStop

Samantha Vogel

Senior Manager of Meetings and Travel