Case Study: ConnectWise achieves a scalable, unified T&E solution with 24-hour reimbursements and 14% hotel savings with TripActions

ConnectWise Finds Scalable, Unified Travel & Expense (T&E) Solution in TripActions

ConnectWise, a rapidly scaling IT software company providing cybersecurity and unified monitoring solutions, faced fragmented travel and expense systems after an acquisition doubled its head count. Employees were juggling a legacy travel management company and a separate internal expense process, resulting in poor UX, limited booking options, manual, months-long reimbursements, low platform adoption, and little visibility or control over spend.

ConnectWise implemented TripActions’ all‑in‑one travel, card, and expense platform, using TripActions Liquid virtual cards to automate reconciliations and simplify bookings. The unified solution delivered 100% employee adoption, slashed reimbursement times to about 24 hours, improved visibility and reporting, and drove cost savings — roughly 9% on overall travel and 14% on hotels — while freeing the travel manager to focus on strategic work.

ConnectWise

Mindy Owen

Travel and Expense Manager