Case Study: Complex Networks achieves 24% hotel savings and boosts traveler satisfaction & safety with TripActions

Complex Saves 24% While Driving Traveler Satisfaction & Safety

Complex Networks, a Verizon‑Hearst Media Partners venture and global lifestyle brand, manages frequent and often unpredictable travel for large events and daily production shoots. With tight production budgets and no dependable 360° travel data, the company needed a way to balance traveler safety and satisfaction with financial oversight.

By adopting TripActions, Complex gained live travel metrics, higher adoption via gamification, and proactive 24/7 global support to drive compliance and safer travel decisions. The solution delivered clearer HR and spend insights and strong results — 24% hotel savings, optimized T&E compliance, 94% CSAT and a +63 NPS.

Complex Networks

Jay Salim

Vice President of HR and Operations