Case Study: Ancestry achieves seamless booking, higher adoption, and major cost savings with TripActions

Ancestry Finds a Trusted Partner in TripActions

Ancestry, the genealogy company, faced an inefficient travel program: a clunky booking experience, poor inventory access, separate vendors for booking and management, high support costs and low policy adoption that led to significant off‑platform spend. These issues made booking time‑consuming and left finance with limited visibility into travel data.

After switching to TripActions in October 2019 and implementing in under six weeks, Ancestry gained a single, user‑friendly platform with a strong mobile app and live chat, driving higher adoption and compliance. Results included a 12% quarter‑over‑quarter improvement in in‑policy spend, a drop in reporting time from three hours to under one, reduced support fees through a one‑time trip fee, and better real‑time duty‑of‑care visibility — delivering measurable cost savings and a trusted long‑term partner.

Ancestry

Randy Luck

Senior Manager of Accounts Payable & Travel