Case Study: Jenny Craig achieves a 67% faster month-end close and $113K annual savings with Trintech ReconNET

Jenny Craig Saves Tens of Thousands Annually with Trintech’s ReconNET

Jenny Craig Inc., a global weight‑management company with more than 700 centers, initially struggled after a ReconNET deployment was disrupted by a reorganization and staff departures. Untrained users and outdated, manual processes left month‑end closes severely delayed, exception items slow to surface and resolve, and field communication reliant on decade‑old fax/phone methods that hurt performance reporting.

After redeploying ReconNET and enabling credit‑card reconciliation plus its research and automated communication features, Jenny Craig gained real‑time exception detection, automatic routing to field managers and an automated month‑end close. The results included a reduction of reconciliation time from three weeks to five days (a 67% improvement), elimination of most fax/phone advisories (90%), redeployment/reduction of 2.5 FTEs with roughly $113,000+ in annual soft savings, quicker corrections and elimination of chargeback/fraud losses, and payback within 12 months.

Jenny Craig

John Kuett

Controller