Case Study: First Federal Bank achieves a faster, more accurate financial close and higher employee satisfaction with Frontier by Trintech

First Federal Bank Achieves an Efficient, Accurate Financial Close & Greater Employee Satisfaction

First Federal Bank, a $2 billion community bank based in North Florida, faced mounting reconciliation challenges after rapid growth and multiple acquisitions expanded transactions and branches. Manual, spreadsheet-based reconciliations left the accounting team overworked, increased the risk of errors and fraud, and caused exceptions to take months to resolve—undermining timely, accurate financial closes.

The bank implemented Frontier by Trintech, completing a five-week rollout to automate daily account reconciliations (cash, ACH, ATM, Federal Reserve, loan and deposit accounts) and import files from its core. The solution made matches and exceptions instantly visible, shortened exception resolution from months to weeks, enforced segregation of duties with a full audit trail, reduced paper processes, and improved employee satisfaction while enabling a faster, more accurate financial close.

First Federal Bank

Brooke Hand

SVP and Controller