Case Study: Costa Coffee achieves a 99.6% match rate with Trintech Cadency Match

Costa Coffee Brews Up a 99.6% Match Rate with Trintech

Costa Coffee, a leading coffeehouse chain, faced challenges with inflexible cash reconciliation processes across its 1,500+ UK stores. Their treasury team lacked the in-house autonomy to configure rules or adapt workflows, leading to inefficient operations that required long hours and additional resources. To address this, they turned to their long-time vendor, Trintech, to implement its Cadency Match solution.

By leveraging Trintech's Cadency Match, Costa Coffee empowered its team to take ownership of its processes, configuring rules and file formats without external support. The solution dramatically improved their reconciliation efficiency, increasing automated match rates from ~40% to a peak of 99.6% across 3.5 million transactions. This automation led to significant cost savings by eliminating bank fees and manual expenses, reduced staffing needs to one full-time employee, and provided the agility to respond quickly to business changes.

Costa Coffee

Catarina Abreu

Treasury Consultant