Case Study: Wagamama achieves faster, automated reconciliation with Trintech

Serving Efficiency Wagamama Automates Reconciliation and Reclaims 1-2 FTEs with Trintech

Wagamama, a UK-based restaurant chain, faced significant reconciliation challenges after migrating to Microsoft Dynamics 365. The ERP’s limitations prevented automated three-way matching between bank, payment service provider, and sales data, forcing their finance team to rely on error-prone manual processes in Excel. Seeking to automate reconciliation and improve accuracy, Wagamama turned to a solution from Trintech.

By implementing Trintech's automated reconciliation platform, Wagamama streamlined its process from ten manual steps down to just two. The solution provided the necessary three-way matching, dramatically improving visibility and control. This automation delivered a clear ROI, saving the equivalent of 1-2 full-time employees' worth of work and allowing the finance team to focus on analysis and exception handling. Wagamama deemed the project a success and is now rolling out Trintech across the entire Restaurant Group.

Wagamama

Nadine Brammer

Finance Operations Manager