Case Study: Medical Liability Mutual Insurance Company achieves faster, automated application processing with Trinisys Convergence

Manual Processes lead to high cost and lengthy delays in application processing

Medical Liability Mutual Insurance Company (MLMIC), a major New York medical malpractice insurer, faced a competitive disadvantage due to its cumbersome and costly manual application and renewal processes. These paper-based methods required significant internal man-hours and were prone to errors from interpreting handwritten information. To maintain its market dominance and improve data accuracy, MLMIC sought a new electronic solution and partnered with vendor Trinisys to implement their Convergence software platform.

Trinisys implemented its Convergence platform to automate MLMIC's data capture, creating electronic forms and workflows. The solution was deployed rapidly in about 90 days and integrated with external services like e-signature vendors. The results for MLMIC were significant, with an estimated 40% reduction in processing time for renewals. Of the 7,000 annual renewals processed, 85% were completed with no changes required, drastically improving productivity. Trinisys provided a platform that allowed MLMIC's own IT team, without needing hard-core developers, to build and manage the new system, driving further value from the investment.

Medical Liability Mutual Insurance Company (MLMIC)

Jason Potosky

Chief Information Officer