Case Study: a Fortune 500 company scales RPA with Trinetix’s Enterprise Automation CoE

Fortune 500 Company - Customer Case Study

The client, a Fortune 500 company, sought to gain a competitive edge by optimizing hundreds of manual processes with robotic process automation (RPA) but lacked the internal expertise to implement and scale it effectively. They enlisted the vendor, Trinetix, to establish an automation center of excellence (CoE) to provide governance, strategy, and quality assurance for enterprise-wide adoption.

Trinetix established a hybrid delivery model and built a centralized system for tracking automation initiatives. Their solution included defining strategic KPIs, providing extensive employee training, and later shifting to a custom, platform-agnostic approach to reduce costs. This enabled the client to achieve scalable and predictable automation, accelerated delivery, increased ROI, and company-wide adoption of the new processes.