Case Study: Pacific Telecommunications Services achieves 95% job completion and cuts routing time by 75% with Trimble Work Management

Using Trimble To Optimize Routes And Scheduling, Pacific Telecommunications Services Saves Hours And Completes More Jobs Daily

Pacific Telecommunications Services (PTS) is a field service provider that maintains pay phones, internet kiosks and performs freezer maintenance for its Arctic Express distribution business. PTS relied on printed task lists and manual, map-based routing that left technicians and dispatchers spending hours each day planning routes, reducing productivity and limiting job completions.

By implementing Trimble GeoManager Work Management and Fleet Management, PTS automated route sequencing and gained real‑time visibility into tasks and technician locations. Dispatchers cut routing time by about 75% (saving roughly 9 hours per week each) and technicians reclaimed about 90 hours per week, raising job completion from ~85% to ~95%, improving drive‑time efficiency and delivering measurable fuel savings—enabling more jobs completed daily and rollout across additional regions.

Pacific Telecommunications Services

Justin Keane

Chief Operating Officer