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Case Study: St. Charles Parish, LA achieves faster repairs, improved citizen engagement and $160K annual savings with Trimble Feedback
A Trimble Case Study
St. Charles Parish Overcomes GNSS Signal Shadow Issues with Trimble Floodlight Technology
St. Charles Parish, Louisiana, faced rising resident complaints about streetlight outages, damaged trash bins and debris removal while operating with limited staff and no efficient way to track or prioritize repairs. GIS Director Luis Martinez turned to Trimble Feedback—an ArcGIS-compatible, cloud-based citizen reporting platform—to solve the Parish’s growing service-delivery challenges.
The Parish paired Trimble Feedback with Trimble R1 GNSS receivers and TerraFlex to inventory assets and enable 24/7, location-based citizen reporting via phone or web. In three months they mapped 6,500 of 8,000 streetlights, saw nearly 170 requests in the first month, cut implementation time to six months at under 20% of the projected cost, improved productivity 60–70%, and avoided hiring two additional staff—saving roughly $160,000 a year—while speeding repairs and increasing accountability.
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St. Charles Parish, LA
Luis Martinez
St. Charles Parish, LA