Case Study: Pon Cat achieves higher technician productivity and billing accuracy with Trimble PULSE™ from Trimble

Pon Cat Boosts technician and billing efficiency with Trimble PULSE

Pon Cat, the official Caterpillar dealer in the Netherlands, Norway, Sweden and Denmark with about 1,000 service technicians, needed to streamline scheduling and dispatch, reduce lengthy invoice lead times (20–50 days), and close a 6% gap between technician hours paid and hours billable to customers. Manual scheduling, disparate visibility tools and time-consuming post‑repair documentation were creating dispatcher bottlenecks, excessive non‑billable travel time and delayed revenue.

By implementing Trimble PULSE™ (starting with a Norway proof‑of‑concept and rolling out to ~30% of the workforce) and integrating telematics and Kronos timekeeping, Pon Cat enabled real‑time scheduling, mobile job updates, and a single source of truth for hours worked. The result: more efficient dispatching, higher technician productivity and faster service response, immediate back‑office updates, and elimination of the 6% billable‑hours gap—improving billing accuracy and customer satisfaction.

Pon Cat

Ben van der Werff

Continuous Improvement Manager