Case Study: Moore Supply Co. achieves major productivity, driver safety and customer service improvements with Trimble Field Service Management

Moore Supply improves staff productivity, driver safety and customer service using work management

Moore Supply Co., a Mesquite, TX–based wholesale distributor of plumbing products, faced chaotic field operations with little visibility into deliveries. Dispatchers relied on memory and phone calls to locate drivers, which led to duplicate truck visits, unnecessary courier use and inefficient routing—prompting a search for technology to capture operational data, reduce costs and optimize schedules.

Moore deployed Trimble Field Service Management (Fleet Management + Work Management) through Location Lock; the solution provided GPS tracking, intelligent scheduling and in-day optimization. The company saw route optimization that saved about 15 minutes per job for up to 40 daily jobs (roughly 600 work hours per week), eliminated redundant site visits, improved driver safety and accountability, reduced fuel and courier costs, and increased customer satisfaction through reliable, real-time delivery information.

Moore Supply Co.

Jeff Joyner

General Manager