Case Study: Los Angeles Department of Water and Power achieves faster incident response and better customer service with Trimble

Los Angeles Department of Water and Power - Customer Case Study

Los Angeles Department of Water and Power (LADWP) was managing water incidents, water quality issues, and planned maintenance through three separate legacy systems, creating slow, manual processes that made it harder to match customer reports to specific assets and locations. To streamline operations and improve customer service, LADWP turned to Trimble and its eRespond® Incident Management solution, seeking a commercial off-the-shelf platform that could work with its existing GIS and new customer billing systems.

Trimble implemented eRespond to unify incident management, asset mapping, and field operations, with integration to Esri GIS and Oracle Customer Care and Billing. As a result, LADWP gained faster incident location and response, better crew dispatching, improved regulatory reporting, and a foundation for future telemetry-driven troubleshooting; the solution was also designed to help reduce costs, improve efficiency, and strengthen customer relations.

Los Angeles Department of Water and Power