Case Study: Kitchell Corporation achieves centralized collaboration and streamlined project delivery with Trimble's OCPM solution

Kitchell Corporation - Customer Case Study

Kitchell Corporation, a $600M Phoenix-based general contractor, served as construction manager for Catholic Healthcare West’s $91M St. Joseph’s Barrow Neurological Institute (BNI) Tower. The project involved multiple contracts, dispersed teams (architects in Los Angeles, construction in Phoenix) and a tight guaranteed maximum price schedule with $5,000/day liquidated damages—creating a strong need for a single-source communication and document-management solution to avoid delays, miscommunication, and costly rework.

Kitchell standardized on Meridian’s OCPM tools (Prolog/ProjectTalk), deployed web-based memberships with role-based access, training, and modules for RFIs, drawings, change orders, meeting minutes and cost control. The platform centralized project data, improved auditability and oversight, and sped information flow (average RFI turnaround ~9.2 days, many answered within a week). It also reduced printing/mailing costs (~$4,177 saved per project, ~$42K projected over 10 projects), delivered measurable quasi-tangible benefits (survey average 3.5/5), and became a core part of Kitchell’s workflow despite an annual web cost of about $45,500 (typically passed to owners).

Kitchell Corporation

Ed Costanza

Applications Administrator, Kitchell Corporation