Case Study: BT Facilities Services streamlines visitor management and enhances security with Trimble Space Scheduling

How Trimble is Transforming the Way BT Streamlines Visitor Management

BT Facilities Services (BTFS), the facilities arm of BT Group that manages over 7,000 UK and Ireland buildings including the BT Centre and Adastral Park, was hampered by an aging in‑house visitor management system. The legacy solution was costly to update, difficult for employees to use, required front‑of‑house staff to handle all bookings, caused long reception wait times and made it hard to control and track visitors—raising security concerns at sensitive sites.

BTFS implemented Trimble Space Scheduling, a cloud‑hosted visitor management and room/desk booking solution with self‑service pre‑booking, automated host notifications, photo badge printing and robust reporting. Rolled out across six customer‑facing business units (about 25,000 visitors/month), the system boosted online pre‑bookings by 50%, reduced waiting times, improved reception productivity and on‑site security, and cut ongoing consumable costs to under £200 per location annually versus thousands before.

BT